Customers doing business with Silpada Designs should expect our independent Representatives to:

• Tell you who they are, why they’re approaching you and what products they are selling.
• Explain how to return a product or cancel an order.
• Respect your privacy by calling at a time that is convenient for you.
• Promptly end a demonstration or presentation at your request.
• Provide accurate and truthful information regarding the price, quality, quantity, performance and availability of their product or service.
• Offer a written receipt in language you can understand.
• Provide his or her name and contact information, as well as the contact information of the company he or she represents.
• Offer a complete description of any warranty or guarantee.

Our Dedication to Help Resolve Complaints:
A complaint involving a DSA member company (such as Silpada Designs), involving failure to comply with the above itemized provisions, may be filed with the independent Code Administrator of the DSA Code of Ethics. The Code Administrator, who is not affiliated with any member company, is responsible for enforcing the DSA Code of Ethics. The Code Administrator does everything possible to resolve complaints to the satisfaction of all parties involved, and has the authority to decide on remedies. All member companies agree to honour the Administrator’s decisions. To file a DSA complaint, complete the Code of Ethics Complaint Form.